A: It’s our promise that every Jamba smoothie, bowl, and food item is prepared fresh and exactly the way the guest ordered it. If something is not right, we’ll make it right.

A: If you are unhappy with the taste or quality of your order for whatever reason, let us know and we’ll remake the item.

A: No. If you’re not happy with an in-store order, please let the team know right away before leaving the store. For online or delivery orders, reach out to the location you ordered from, and they’ll take care of it.

A: Yes. Please call the store to let them know they had an issue with their online or delivery order. Your local store will provide you with options to make it right!

A: Ideally, issues are addressed during the visit. If you are having issues with an online or delivery order, you must contact the store within 48 hours.

A: If you are not happy with your item, we will remake or replace it. Please let the store know immediately so you can leave with something you love! Refunds should follow existing store and franchise policies.

A: Because we believe in the quality of our products and want every guest to leave feeling good about their experience.